Customers

The FirstStaff Difference
Variable Staffing Solutions
Performance Measures
Testimonials

The FirstStaff Difference

Why FirstStaff? Because we do whatever it takes to align our solutions and deliver results that compliment our customer’s objectives.

Competitive Advantages:

Largest privately-owned staffing service in the state of Arkansas
Experienced staffing operators. Established in the market in 1973 as ProStaff
Local, therefore quick, decision making
Immediate attention
Documented problem-solving process
Extensive knowledge of the market
We do whatever it takes!

Alignment

First, we take the time—however long it takes—to completely understand your company’s objectives with your staffing program. Next, we offer customized solutions to accommodate these objectives.

Delivery

We deliver what we promise.
What you get the first time - you get every time - with our documented processes and problem-solving techniques

To enhance your FirstStaff experience, we offer the following:

Recruiting Strategies, Quality Screening,
The Latest Technology
QUALITY CHECKS
Customized Testing, Retention Tools,
Workers’ Compensation Management and Safety-Awareness

Variable Staffing Solutions

At FirstStaff, we understand the challenges employers face in recruiting and maintaining a quality workforce. We have a variety of variable staffing solutions to achieve the goals of each customer.

Flexible Solutions
For short-term or long-term projects and seasonal staffing needs.
Screen-To-Hire
A FirstStaff employee works for a customer for a trial period, allowing the customer to assess the employee’s skills and establish a relationship prior to the employee’s full-time hire.
Direct Hire
FirstStaff uses customer-specific recruiting strategies to fill even the most demanding positions for a minimal fee.
Payrolling
FirstStaff incurs employer obligations and payroll liabilities. You choose the employees, we do the rest.
On-Site Management
FirstStaff provides on-site supervisors to manage employees at a customer’s facility.
HR Consulting
From evaluating a customer’s employee handbook to providing training on issues such as harassment and FMLA, FirstStaff keeps our customer up-to-date on the latest HR developments.
ProveIt! Testing Programs
We have over 800 validated skill tests available to verify and evaluate the applicants’ competence in the customer’s respective field.

Performance Measures

Here’s how we measure what we promise:

Dashboard Reporting

We offer reports with multiple indicators allowing customers to rapidly determine FirstStaff’s performance compared to established expectations. It’s like our report card.

Performance Tracking

Some of our performance-tracking tools include:

Employee Exit Interviews
Turnover & Attendance Tracking
Satisfaction Surveys
Local Problem-Solving
Invoice Accuracy

Continuous Improvement

FirstStaff uses defined improvement techniques to continuously enhance our services to our customers.

Quarterly Performance Reviews

Formal reviews providing customers with a snapshot of our business-relationship status, conducted in correlation with the customer.

Testimonials

Sure – we believe in what we do. But don’t just take our word for it:

"We have used every staffing company in the area, and FirstStaff has always responded immediately with quality people, and many times on very short notice. All of the agents in the office have always been very professional on the phone, and always give a courtesy call whenever the laborer is found to let us know when to expect them on the job site. I highly recommend their services, and we will continue to use them for all our staffing needs from warehouse labor to clerical. You can call FirstStaff with confidence."

- Lisa Harper
Director of Accounting/IO Metro

"As a busy attorney with a growing client base, I rely on FirstStaff for payroll services. The FirstStaff accounting team has never let me down, allowing me to focus my time and attention on my clients. I recommend their services to any size-business, large or small."

- Reggie Koch
Attorney/Koch Law Firm

"We have always been pleased with the responsiveness and professionalism of the FirstStaff team and pleased with their ability to source qualified individuals for our team. Many of our temporary associates were hired permanently and have excelled. Several have since been promoted and one rose to a department head position. Sometimes we source an applicant, but if the timing is not right to add permanent associates to our payroll, we send the applicant to FirstStaff to payroll for us. FirstStaff has also been there for us for several renovation/maintenance projects. There have been a few occasions where we placed a classified ad for a position at the same time as FirstStaff did (on our behalf) and FirstStaff was the one who found us the best applicant and found them first! FirstStaff has been an extremely valuable resource for us and with their help we have consistently achieved our operating goals and have also cut our associate turnover in half over the last four years. FirstStaff has also proved to be very flexible in reporting payroll costs to us and in adapting to changes in our timekeeping system. Their ability to customize what they do to meet our needs has been exceptional."

- Kurt Schatzl
General Manager/Embassy Suites Hot Springs Hotel and Spa

"My experience with FirstStaff has been great. The customer service level is as good as it gets. We have had a noticeable difference in our turnover rates since our partnership began. The associates at the leadership level are always willing to help solve problems and work with us to make our job of satisfying our customers easier. Thanks FirstStaff."

- Jesse Vanpool
HR Manager/Gates Corporation

Don't Let Your Competition Contact Us First.